Customer Orientation – Frequently Asked Questions (FAQs)

✔️ Yes. Incomplete documents will not be processed.
✔️ Processing is within business hours 8:00 AM – 5:00 PM, Monday to Sunday.
❌ Not anymore.
✔️ Yes, but only after validation using OLRS, regardless of format.
❌ No. Online banking and real-time crediting are not affected.
✔️ Computation Sheet from PPA
✔️ Gatepass with “OK” stamp for release
✔️ Delivery Order (D.O.) from SL
✔️ Yes, at the customer’s discretion.
❌ No. One email = One transaction.
✔️ Yes. Just submit the proof of deposit with your documentary requirements in your initial request.
✔️ Customers may use other banks or other payment modes (e.g., Bills Payment Facility, InstaPay).